AI legal intake for law firms,
after the office closes.
Call Della is an after-hours intake specialist for law firms: personal injury, criminal defense and immigration. Della answers your firm's overnight phone, qualifies every caller, and delivers a triage-ready dossier by dawn.
Every call becomes a dossier with a summary, an urgency score, the recording and the transcript, and the morning brief reaches your team by 7am. Plans start at $329 a month for 300 minutes, month-to-month, with no setup fee.
The demo takes 30 minutes: a live Della call for your practice area.
"I was stopped at a red light and this guy just ploughed into me. I've been in pain since and don't know what to do."
What is AI legal intake?
AI legal intakeis a voice agent that answers a law firm’s phone and runs the first-call intake questions, then hands a structured record to the firm’s attorneys. Call Della applies AI legal intake to the hours a firm is closed: nights, weekends and holidays. Della is the intake specialist on that shift.
Della takes the call in your firm’s name, asks what happened and when, captures who is calling and how to reach them, and notes anything with a deadline. She does not take a message and hang up. Each call becomes a dossier in the Call Della dashboard with a summary, an urgency score, the recording and the transcript.
Call Della covers three practice areas, each with its own intake flow: after-hours intake for personal injury firms, a 24/7 criminal defense answering service and an immigration attorney answering service in English and Spanish.
Why do law firms lose callers after hours?
Law firms lose callers after hours because most calls never reach a person. According to the Oklahoma Bar Journal (September 2025), Clio’s 2024 Legal Trends Report found that only 40% of law firms answered a prospective client’s call, down from 56% in 2019, and 48% of firms were unreachable by phone.
An earlier ABA Law Practice Division study, summarized by Lawyers Mutual of North Carolina, found that fewer than 10% of prospective clients ever spoke to a lawyer when they called a firm. Those studies cover business hours too. After the office closes, the default is voicemail, and an injured or arrested caller rarely waits for a callback.
Call Della answers those calls instead. The caller speaks to Della, the firm gets the facts, and the attorney on call gets an email when a matter cannot wait until morning. See the law firm intake operations guides for the cost side of missed calls.
Della speaks your firm’s language.
Three intake flows, each tuned to the calls your practice actually gets at 11pm. Pick the one that fits, then book a demo to hear Della take a live call for your practice.
The 9pm crash call.
Della handles auto, slip, dog bite, and malpractice intake. She qualifies the caller, captures the facts, and emails urgent cases to your attorney on call.
The 2am arrest call.
Della handles DUI, drug, assault, and domestic intake. She calms panicked family members, captures jail and bond details, and flags hearings within 24 hours.
The detention call. In English or Spanish.
Della handles detention, removal, asylum and family-petition intake in English or Spanish. She picks up the caller’s language on the greeting.
What happens on every after-hours call?
01 · She answers in your firm’s name
Della picks up on your forwarded line, gives her name and your firm’s name, and explains that the office is closed but she can take the details. She never claims to be human, and if a caller asks, she says she is an AI intake specialist.
02 · She qualifies and captures
Della runs the intake questions for your practice area: what happened, when and where, who is calling, urgency and the best callback time. She reassures the caller without committing the firm, and she never gives legal advice.
03 · She files the dossier
Every call lands in the Call Della dashboard as a dossier: a summary, an urgency score, the recording and the transcript. Urgent calls also go by email to the attorney on call.
04 · Your team picks up at 7am
The morning brief reaches your team by 7am in your time zone, with overnight calls ranked by how fast someone needs to call back. Your intake team starts the day with a worklist instead of a voicemail box.
Month-to-month, no setup fee. See how legal intake automation works, step by step.
Does Della tell callers she is an AI?
Yes. Della never claims to be human, and when a caller asks, she says she is an AI intake specialist working for the firm. She answers in your firm’s name and gives her own name, so the caller knows who has the call and that an attorney will follow up.
Della also stays inside the limits of intake. She does not give legal advice, quote fees or promise representation. Every call carries the recording disclosure set for your state. Firms weighing these questions can read the AI legal intake compliance guide, including ABA Formal Opinion 512 explained for intake and call recording consent by state.
- EncryptedCall data is encrypted in transit and at rest.
- RecordedEvery call is recorded and transcribed, with retention set per firm.
- Firm-ownedYour firm owns its recordings, transcripts and dossiers.
- No trainingYour callers’ data is not used to train AI models.
- State-awareThe recording disclosure is set for your state.
- No legal adviceDella takes intake. Legal questions go to your attorneys.
What do managing partners ask about Call Della first?
What is Call Della?
Call Della is an after-hours intake specialist for US law firms in personal injury, criminal defense and immigration. Della is a voice AI agent who answers your forwarded line at night, on weekends and on holidays, runs the intake questions for your practice area, and files each call as a dossier your team reads by 7am.
How is Della different from a message-taking service?
Della is an intake specialist. A message service writes down a name and a number. Della asks the questions your attorneys would ask on the first call, scores how urgent the matter is, and delivers the recording, transcript and summary in one dossier, so your team can call back the right people first.
Does Della speak Spanish?
Della speaks English and Spanish on the immigration intake flow, where she can take the whole call in Spanish. The personal injury and criminal defense flows run in English today. If your firm needs Spanish on those practice areas, raise it on the demo and we will tell you where it stands.
Can Della give legal advice to callers?
No. Della never gives legal advice, never quotes fees and never promises the firm will take a case. When a caller asks a legal question, she records it in the dossier and tells the caller that an attorney will answer it on the callback. Your attorneys keep every judgment call about the matter.
Does Call Della connect to our case management software?
The Group plan includes a CRM webhook that sends each dossier to a system your firm chooses. Call Della does not offer named integrations with case management platforms today. On every plan, the dossiers, recordings and transcripts sit in the Call Della dashboard, and urgent calls arrive by email to the attorney on call.
What does Call Della cost, and is there a contract?
Solo is $329 a month for 300 minutes and Practice is $598 a month for 600 minutes. Group is priced to your volume. Extra minutes are $0.50 each. Every plan is month-to-month with no setup fee and no long-term contract, so your firm can stop at the end of any month.
Hear Della before you trust her.
Book a 30-minute demo. We run a live intake call for your practice area while you listen, then walk you through the dossier she files.